Privacy Policy – Casa Valour

At Casa Valour Pty Ltd (“Casa Valour”, “we”, “us”), we respect your privacy. This page explains, in plain language, how we handle your personal information when you use our website and shop with us.

By using our website or placing an order, you’re agreeing to this policy.

1. Who we are & how to contact us

Casa Valour Pty Ltd
Website: https://casavalour.com.au

2. What information we collect

We collect information so we can process your orders, help you as a customer and improve our store. This may include:

Contact details – your name, email, phone number and address
Order details – what you bought, when you bought it and how much it cost
Delivery details – where to deliver your order and any delivery notes
Account details – if you create an account, we store your login name and order history
Messages – anything you send us through contact forms, email or social media
Reviews – product reviews or feedback you choose to leave

We also collect some information automatically when you visit our website, such as:

Your IP address and general location
Which pages you look at and how long you stay
The type of device and browser you use

This helps us keep the site secure and understand what our customers are interested in.

3. Payments

When you pay for an order, your payment is handled by secure payment partners (for example, credit card processors or online payment services).

We do not store your full card details on our own systems.
Our payment partners use their own security measures and privacy policies to keep your details safe.

4. How we use your information

We use your personal information to:

Process and deliver your orders
Send order confirmations and delivery updates
Respond to your questions and provide customer support
Show your order history in your account (if you create one)
Send you news and special offers if you’ve chosen to receive them
Improve our products, website and customer experience
Meet our legal, tax and record-keeping obligations
Help prevent fraud and misuse of our website

We only use your information for these purposes and do not sell your details to anyone.

5. Cookies and website tracking

Our website uses cookies and similar tools. These are small files stored on your device.

They help us:

Remember what’s in your cart
Keep you logged into your account
Save your preferences (like address details)
Understand how people use our website so we can improve it
Run advertising and measure how well it works (if we use it)

You can control or block cookies in your browser settings. If you turn them off, some parts of the website (like the cart) may not work properly.

6. Who we share information with

We only share your information with people and companies who help us run our business, such as:

Payment providers (to process your payments)
Delivery and freight companies (to deliver your order)
Email and SMS services (to send order updates and newsletters)
Website hosting, IT and security service providers
Accountants, lawyers or other advisers if needed
Government agencies if we are required to by law

We ask these providers to only use your information for the services they provide to us and to keep it safe.

We do not sell your personal information.

7. Where information is stored

Some of our trusted service providers may store or process information on servers outside Australia. When this happens, we take reasonable steps to make sure your information is handled in a way that is consistent with this policy and Australian privacy rules.

8. How we protect your information

We take security seriously and use a range of measures to protect your information, such as:

Using secure connections (HTTPS) on our website
Using reputable hosting and security services
Limiting access to your information to people who need it to do their job
Keeping our systems and software up to date

No system is perfect, but we do our best to reduce risks and keep your data safe.

9. How long we keep information

We keep your information only for as long as we need it. For example:

Order and payment records are kept for several years to meet tax and accounting requirements
Account information is kept while your account is active
Marketing information is kept until you unsubscribe or ask us to delete it

We may keep some information in an anonymous form (so it doesn’t identify you) for statistics and business planning.

10. Your choices and rights

You can:

Access the personal information we hold about you
Ask us to correct information if it’s wrong or out of date
Unsubscribe from marketing emails at any time by clicking “unsubscribe” or contacting us
Contact us if you have any concerns about how we handle your information

If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner (OAIC) for further help.

11. Marketing emails

If you sign up to our newsletter or tick the box at checkout, we may send you:

News about Casa Valour
Information about new collections and products
Special offers or promotions

You can stop these at any time by using the “unsubscribe” link in our emails or by contacting us.

We may still send you important emails about your orders, deliveries or changes to our terms.

12. Links to other sites

Our website may include links to other websites, like social media, partners or delivery services. We’re not responsible for how those sites handle privacy, so we recommend checking their own policies.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we’ll change the “Last updated” date at the top.

If the changes are important, we may let you know by email or a notice on our website. By continuing to use our website after changes, you accept the updated policy.